1. Who We Are
This website is operated by PT Reisen Erfolg Indonesia (“Reisen”, “we”, “us”, or “our”). Our head office is at Menara Cakrawala, 12th Floor, Unit 5A, Jl. M.H. Thamrin Kav. 9, Menteng, Jakarta Pusat 10340, Indonesia.
2. Information We Collect
When you submit our contact form, we may collect the information you provide, such as your name, company, email address, phone number, service interest, and message. Please do not submit sensitive personal information that is not necessary for your inquiry.
We may also receive limited technical and aggregated website usage information, such as page views, approximate country or region, device type, referrer, and performance information through our website infrastructure and analytics services.
3. How We Use Information
We use information submitted through the website to respond to inquiries, understand business requirements, prepare or coordinate requested services, maintain business communications, improve our website, prevent abuse, and protect the security of our services.
4. Service Providers
We use third-party service providers to operate this website and receive business inquiries. These may include Cloudflare for website hosting, security and web analytics, Web3Forms for contact-form processing, and Titan Mail for business email. Information may be processed by these providers as necessary to deliver their services.
5. Data Retention
We retain inquiry information only for as long as reasonably necessary for the purpose for which it was collected, our business records, dispute handling, security, and applicable legal or regulatory requirements. Retention periods may differ depending on the nature of the communication and the service involved.
6. Security
We take reasonable administrative and technical measures intended to protect information handled through this website. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7. Your Choices and Requests
You may contact us to ask about personal information you have submitted through this website, request correction of inaccurate information, or request deletion where appropriate and subject to applicable obligations. We may need to verify your identity before acting on certain requests.
8. International Processing
Some of our service providers may process or store information in countries outside Indonesia. Where this occurs, the handling of information is also subject to the provider’s safeguards, terms, and applicable legal requirements.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, or practices. The effective date shown at the top of this page indicates the latest version.
10. Contact Us
For privacy-related questions or requests, contact us at [email protected].
This Privacy Policy is intended to provide a clear description of our website privacy practices and does not replace any contractual or statutory notice that may apply to a specific service or transaction.